Clueing in Customer (Week 3 Harvard reading) chronicles the success of Mayo Clinic in designing and managing evidence to support the “story” it wants to convey to its stakeholders. Many extol Mayo’s commitment to its message, “the patient’s needs come first.” What visual clues can you create to demonstrate your commitment to your organization’s values and to your patients or customers?

I would like to add a Performance Improvement Plan to it if it’s ideal for the project.