Discuss the steps in the control process and apply them to a quality and productivity situation that you are familiar with or can imagine with an organization.


Chapters 8, 9 & 10 in Operations Management

Madhani, P. M. (2020). Lean Six Sigma Deployment in Finance and Financial Services: Enhancing Competitive Advantages. IUP Journal of Operations Management, 19(3), 25–49.

Faisal, T., & Faisal, M.N. (2020). Assessment of total quality management implementation in Indian service industries.IUP Journal of Operations Management, 19(2), 7-28.

Sharma, B., & Rahim, M.A. (2021). TQM and HRM: An integrated approach to organizational success. Journal of Comparative International Management, 24(1), 27-41.