There are times when a nurse must provide care for a client who is agitated and verbally or physically aggressive. The client may be psychotic, but the nurse must, in each case, remain in control of his/her own feelings, and intervene in the most appropriate manner.

Describe a time when a client was rude or verbally abusive to you. How did you react?

What skills were necessary to maintain a professional, caring, therapeutic relationship?

  • How did you best communicate with this client?
  • What did you learn from this experience